Robobox answers the email that reaches a functional mailbox, such as info@ or support@, on Microsoft 365.
It writes each reply as a draft in the same thread, and a person approves every reply in Outlook.
From a new email to a draft that waits for you in Outlook.
Robobox checks the mailbox for new mail at an interval of 60 seconds or less.
It skips automated mail, mailing lists, no-reply senders and its own mail.
Your rules set the intent first. When no rule matches, the AI classifies the email and gives a confidence.
Robobox writes the reply from your knowledge base and the thread, and it tags the draft AI-Drafted.
Robobox posts each draft and each escalation to your Microsoft Teams channel.
Robobox does not send email. It has no permission to send.
When the confidence is below your threshold, or the reply needs a fact that your knowledge base does not have, Robobox escalates the email to a person.
The engine runs on your Mac. Email content stays on your Mac and with your AI provider.
Robobox deletes stored email bodies after 30 days by default. You can set the period.
Robobox records the checks, the classification, the action and the outcome of each email.
The AI gets no tools, and Robobox checks each AI result against your policy before it acts.
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